1. What products does Urban Wedding offer?

Urban Wedding offers a curated collection of premium wedding accessories and beauty essentials designed to make special occasions even more memorable. Our products combine elegance, quality, and modern design for weddings and special events.

2. Where do you ship?

We ship to customers across Europe, the United States, and internationally. Shipping availability may vary depending on the destination.

3. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery typically takes 7–15 business days, depending on your location.

4. How can I track my order?

Once your order has been shipped, you can track your package using our order tracking page.

Track your order here:
https://e5hgrv-2n.myshopify.com/apps/track123

5. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placing the order. After this time, the order may already be processed or shipped and may not be eligible for cancellation.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and photos of the item. Our support team will assist you with a replacement or refund.

7. What is your return policy?

We offer a 30-day return policy for eligible items. To qualify for a return, the product must be unused, unopened, and in its original packaging.

8. What payment methods do you accept?

We accept secure payment methods including credit cards, debit cards, and other payment options available through Shopify’s secure checkout system.

9. How can I contact customer support?

If you have any questions or need assistance, you can contact our support team.

Email: Evaldasfernand@gmail.com
Address: Domeikava, 54359 Domeikava, Lithuania

Our support team usually responds within 24–48 business hours.

10. Is it safe to shop on your website?

Yes. Urban Wedding uses secure payment gateways and industry-standard security measures to ensure your personal and payment information is protected.