At Urban Wedding, we strive to provide a premium shopping experience and products that meet the highest expectations. If you are not completely satisfied with your purchase, we are here to assist you with a simple and transparent return process.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The product must be returned in its original packaging
• A valid order number or proof of purchase is required

For hygiene and quality reasons, certain beauty and personal care products may not be eligible for return once opened.

Non-Returnable Items

The following items may not qualify for returns:

• Opened or used beauty and personal care products
• Items marked as Final Sale
• Products returned after the 30-day return period
• Items damaged due to misuse or improper handling

How to Start a Return

To begin the return process, please contact our support team before sending any item back.

Email: Evaldasfernand@gmail.com

Please include:

• Your order number
• A brief explanation of the issue
• Photos if the item is damaged or incorrect

Our team will review your request and provide the return instructions.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method. Please allow several business days for the refund to appear depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our team will work quickly to arrange a replacement or refund.

Order Cancellation

Orders can be canceled within 24 hours of placing the order. After this time, the order may already be processed or shipped and may no longer be eligible for cancellation.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Urban Wedding
Email: Evaldasfernand@gmail.com
Address: Domeikava, 54359 Domeikava, Lithuania

Thank you for choosing Urban Wedding, where quality and customer satisfaction always come first.